by Reem
My first encounter with Bridges took place during the Refugee Festival in Queen Square in 2023. As an urban researcher, I am deeply interested in how people experience the city, particularly those whose access to urban spaces is limited by structural or social barriers.
I was immediately drawn to Bridges’ “Walk with Me” programme, which organises day trips for refugees and asylum seekers, helping them get out of isolated accommodations like hotels and experience the city in a joyful and affirming way.
It was inspiring to see how the act of walking—something so simple—could become a powerful way for people to reclaim their right to the city and to feel a sense of belonging.
What especially touched me was the creativity and care behind all of Bridges’ programmes, particularly the befriending scheme, which responds so directly to the emotional and social needs of individuals who often feel invisible in their new environment. Volunteering with Bridges has shifted my perspective from a top-down, research-driven approach to a more grounded, community-informed understanding. It has made me more aware of the value of listening and being present, not just studying or observing.
Were there moments that stayed with you?
Although my time is limited, I try to participate regularly in the “Walk with Me” outings.
These day trips may seem simple, but for those involved, they offer a rare moment of relief, sunshine, laughter, and connection.
One moment that deeply moved me was when a young girl I had met on previous walks ran towards me, threw her arms around me, and said joyfully, “You came! We’re going to have such a lovely day!” Her mother soon followed, smiling warmly and saying, “Hello my friend, I missed you.”
That moment was truly touching—it reminded me that even small acts of presence and kindness can leave a lasting impact. It made me feel that I was contributing, however modestly, to easing the long and often painful waiting process of asylum. A smile, a memory, a day outside—all of these can offer a sense of hope.
Has connecting with others shifted your perspective?
While the walks can be busy with lots to coordinate, the conversations I’ve had with fellow volunteers and participants have been invaluable. Talking with people from different countries and backgrounds—hearing their stories, their frustrations, and their hopes—has helped me better understand not just their lived experiences but also the diversity within refugee communities.
It also helped me reflect on my own identity and positionality. These conversations brought me out of the academic role of ‘researcher’ and into more human, empathetic engagement. They reminded me that research is not just about theories or policies—
it’s about people’s everyday realities, relationships, and dreams.
Has volunteering impacted you?
Volunteering with Bridges has pushed me beyond my comfort zone and deeply influenced how I see the world—and myself. It has taught me to be more open, more compassionate, and more attentive to the silent struggles others might be facing.
Most importantly, it has reminded me of the power we each have to make life easier for one another. You don’t need grand gestures; sometimes, just being there—sharing time, offering a kind word, or going for a walk—can make a real difference. It changed how I understand kindness and helped me appreciate the incredible strength and potential in our shared humanity.
What advice would you give to someone thinking about volunteering?
Do it. Don’t overthink it—just take the first step. Volunteering is a life-changing experience. If I had known how fulfilling and grounding it would be, I would have started even earlier.